User Manual

• Overview of EurekaWare
• Installation
• Backup Contacts
• How to Buy
• Get Registration Key
• Enter Registration Key
• Using EurekaWare
  • Starting EurekaWare for Realtors
  • The EurekaWare Outlook Menu
  • Changing Your User Information
  • Converting Contacts
  • Importing Contacts from Top Producer
  • Importing Contacts from CSV (movie)
  • Contacts > To Buy
  • Contacts > To Sell
  • Changing Web Links
  • Changing Drop Down Field Values
  • Changing Contact Form
• Adding Real Estate Fields to a View
• Sorting and Filtering Real Estate Views
• Create Action Plans
• Marketing Campaigns
  • Creating Campaigns
  • Assigning Contacts to Campaings
  • Using Campaign Tasks
• Marketing Templates
  • Using Marketing Templates (Contacts)
  • Using Marketing Templates (Campaigns)
  • Updating Marketing Templates
  • Creating New Marketing Templates
• Mail Merge and Form Letters
  • Creating New Mail Merge Document
  • Running Mail Merge with Existing Document
• Microsoft Outlook Help and Tips
  • Realtor Sticky Notes
  • Virtual Real Estate Business Cards
  • Color Code Your Appointments
  • Outlook Shortcut Keys
  • Repairing Microsoft Outlook 
• Uninstalling EurekaWare
• Getting Help
• User Manual
• Customer Forum
• Frequently Asked Questions
• Troubleshooting Wizard
• Report a Problem
• Suggest an Enhancement
• Additional Services: Customizing EurekaWare

Getting Help

We have done our best to create a quality product and we have hundreds of satisfied customers. Under most circumstances, we will respond within 24 hours. We do not currently provide telephone support.

Please follow these guidelines first before contacting us:

• Use our troubleshooting tool to diagnose and resolve common technical problems.
• Consult our frequently asked questions. There are a lot of solutions to common questions.
• Review our online user manual. This document will show you how to use EurekaWare.
• Search or Post a Question to the Customer Forum. This is reviewed by EurekaWare customers and Technical support personnel.

If you still have a problem...

• Try to isolate the problem and reproduce the steps it took for it to occur. In order to resolve the issue, we must know how it originated. If an error message was displayed, please send us a screen shot of it (the best way is to use the Print Screen key with the help of any image editor).
• If it is necessary to contact us, send a problem report from inside the EurekaWare application. This will help us diagnose your issue. Send a problem report by clicking EurekaWare menu > EurekaWare Help > Report A Problem. Include the exact wording on any error message. If you do not have access to the EurekaWare menu, you can send the information to: support[at]eurekaware.com or use this special form