User Manual

• New Features in 3.x
• Overview of EurekaWare
• Installation Instructions
• Backup Outlook Contacts
• Backup Outlook
• Copy Outlook Contact Folders
• Export Outlook Contact Folders
• Converting Campaigns to Action Plans
• How To Buy
• Get Registration Key
• Enter Registration Key
• Forgot Registration Code
• Importing Data
• Importing Contacts from CSV File
• Importing Data from Top Producer & Farm Data
• Data Importing Tips
• Using EurekaWare
• Starting EurekaWare Real Estate Contact Manager
• EurekaWare Menus
• Changing Your User Information
• Converting Contacts
• "To Buy" Form for Real Estate Marketing
• "To Sell" Form for Real Estate Marketing
• Changing Drop Down Fields
• Changing Weblinks
• Changing the Contact Form
• Form Design Concepts
• Outlook Contact Fields
• EurekaWare Contact Fields
• Using Form Fields
• Sharing Contact and Calendar data
• Modifying Real Estate Views
• Create Drip Marketing Programs
• Email Marketing & Newsletters
• Web to Contact
• Action Plans and Marketing Campaigns
• Create an Action Plan or Marketing Campaign
• Create an ActionPlan Template
• Assigning Contacts
• Using Campaign Tasks
• Marketing Document Templates
• Create Marketing Flyers with Contact Records
• Create Marketing Flyers within a Marketing Campaign
• Customizing Existing Marketing Templates
• Create New Real Estate Marketing Templates
• Email Marketing Templates
• Mail Merge and Form Letters
• Create a New Mail Merge Document
• Running a Mail Merge with an Existing Document
• Uninstalling EurekaWare
• Uninstalling Microsoft Outlook Add-ins
• Microsoft Outlook Help and Tips
• Add an Address or Domain to Safe Senders in Outlook
• Real Estate Sticky Notes
• Send a Virtual Business Card
• Color Code Your Calendar
• Outlook Shortcut Keys
• Repairing Microsoft Outlook
• Getting Help
• Troubleshooting Wizard
• Report a Problem
• Suggest an Enhancement

 User Manual PDF

Getting Help

We have done our best to create a quality real estate marketing product and we have hundreds of satisfied customers. Under most circumstances, we will respond within 24 hours. We do not currently provide telephone support.

Please follow these guidelines first before contacting us:

• Learn how to unleash the full potentail of Microsoft Outlook from the Microsoft Office Learning Center.
• Use our troubleshooting tool to diagnose and resolve common technical problems.
• Consult our frequently asked questions. There are a lot of solutions to common questions.
• Review our user manual. This document will show you how to use EurekaWare.
• Search or Post a Question to the Customer Forum. This is reviewed by EurekaWare customers and Technical support personnel.

If you still have a problem...

• Try to isolate the problem and reproduce the steps it took for it to occur. In order to resolve the issue, we must know how it originated. If an error message was displayed, please send us a screen shot of it (the best way is to use the Print Screen key with the help of any image editor).
• If it is necessary to contact us, send a problem report from inside the EurekaWare application. This will help us diagnose your issue. Send a problem report by clicking EurekaWare menu > EurekaWare Help > Report A Problem. Include the exact wording on any error message. If you do not have access to the EurekaWare menu, you can send the information to: support[at]eurekaware.com or use this special form

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Last Modified: 2/16/2007 11:40:00 AM