Need help with your Real Estate Software?

Welcome to the EurekaWare for support section where you will find solutions to your real estate software problems and our support policy.

Having a Problem? Try this first

EurekaWare requires Outlook with the latest Service Packs. If you have the right software, make sure you remove other add-ins. Many of the problems our users experience are caused by a conflict between EurekaWare and another Microsoft Outlook add-in. Here are instructions on how to remove other add-ins.

Support Policy: No telephone and Limited Email Support

We have done our best to create a quality product and we have hundreds of satisfied customers. However, we cannot provide telephone support and email support is limited to licensing and refund questions.

Please follow these guidelines first before contacting us:

Use our troubleshooting tool to diagnose and resolve common technical problems.
Consult our frequently asked questions. There are a lot of solutions to common questions.
Review our online user manual. This document will show you how to use EurekaWare.
Search or Post a Question to the Customer Forum. This is reviewed by EurekaWare customers and Technical support personnel.

If you still have a problem...

Try to isolate the problem and reproduce the steps it took for it to occur. In order to resolve the issue, we must know how it originated. If an error message was displayed, please send us a screen shot of it (the best way is to use the Print Screen key with the help of any image editor).
If it is necessary to contact us, send a problem report from inside the EurekaWare application. This will help us diagnose your issue. Send a problem report by clicking EurekaWare menu > EurekaWare Help > Report A Problem. Include the exact wording on any error message. If you do not have access to the EurekaWare menu, you can send the information to: support[at]eurekaware.com or use this special form